Digital Neighbourhoods

  • ABOUT THE PROJECT

    Digital neighborhood is a project developed in collaboration between The municipality of Aarhus and the Alexandra Institute.

A new way to communicate with the citizens

Digital Neighbourhoods(DigitaleBydele)is a project made for and in collaboration with Citizens’ Service in Aarhus Municipality. Citizens’ Services and the public sector in Denmark is being transformed in the way they communicate with citizens due to the ongoing digitalization of the Society. Previously citizens had to present themselves in person, but now one result of the digitalization is that access points of communication have become mainly digital – changing the way of having dialogues between the Citizens and the public system.

“In collaboration with Interactive Spaces Lab, we have had the possibility to reinvent the way we communicate with the citizens. It has been a very important proces – both when looking at new ways of gathering qualitative data, but also on a societal and democratic level” Torben Glock, Project Manager, The City of Aarhus

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The design consists of a custom-made box with a smaller screen, a telephone receiver and keys as controller for the screen. The users pics up the phone, and guided through different steps on the screen, they get their reply on present topics recorded. The recordings are being sent directly to a homepage, where it is being transcripted, categorized and published. The interactive phone booth have be used in various ways: for conversations and the gathering of knowledge on trafical challenges, better urban spaces, for competitions, votings etc.

Digital neighbourhoods from Interactive Spaces Lab on Vimeo.